About Us
Townsend’s Automotive is a Car Care Repair Center servicing the San Jose Area. Our institution was established over a decade ago. Townsend’s Automotive is a reputable repair facility with dependable service.
We guarantee our customers competitive pricing on products and services we offer.
Our service advisors provide personal attention to our clients ensuring customer satisfaction. Our clients receive estimates with detailed explanations of vehicle inspections and recommended repairs.
Townsend’s Automotive Key Success Fundamentals
1. Professionalism
- Comfortable friendly vehicle intake process
- Ask detailed questions to pin-point vehicle symptoms
- Provide detailed explanation of vehicle inspection and service recommendations
- Itemize estimate prioritizing critical repair services
- Taylor estimate and select services critical to vehicle dependability
- Create personal car care page for the client. Set service reminders for declined repairs and future scheduled maintenance
2. Shop Appearance
- Neat and well organized service floors and waiting area
- Modern high-tech shop tools with advanced diagnostic & testing equipment
3. Personnel
Owner Larry Townsend has over 30 years in the automotive field with 21 years as a master technician and well over a decade as an independent shop owner. Larry, known as the nice guy of the auto industry, takes the time to explain the repairs and services needed to maintain the level of performance you require from your vehicle.
Our service technicians are ASE Certified. They have had extensive automotive repair training. Theses skilled operators are qualified to operate state of the art vehicle service equipment and diagnostic tools. Our technicians are periodically retrained on the latest automotive technology.
